Terms & Conditions
We gladly accept Visa, MasterCard, American Express, Discover, Paypal or wire transfer. We do not accept payment via Western Union. If your order is shipped to a Florida address we must add 7% state sales tax. All credit card sales are conditional, subject to our credit card fraud verification system.
We will ship to International destinations but you must contact us for exact shipping fees prior to purchasing. We will need a complete address and the UPC # of the product you are interested in so we can provide accurate shipping charges.
We guarantee all new rims against any manufacturer's defects for one full year. We also provide a lifetime structural warranty and a one year warranty on the finish, providing the wheel has been properly maintained. Wheels should be cleaned with soap and water only; the use of a car wash or any cleaning chemicals voids our finish warranty. All of our wheels are TUV, JWL, VIA, SAE or DOT approved. All our rims are guaranteed to be straight and true.
Our handling time is 1-3 business days, unless otherwise stated. We ship wheels and tires via UPS ground service within the continental United States and Canada. Per our agreement with UPS, delivery times range from 3-10 business days depending upon your location. PLEASE NOTE: UPS does not deliver to PO boxes. International deliveries are subject to additional broker, border, customs and duty fees. Check with your country’s appropriate customs office for details regarding your specific order. Unforeseen delays are not factored into the estimated delivery time.
Wheels and tires to Alaska, Hawaii, U.S. Protectorates, and APO/FPO addresses are shipped via the USPS retail ground service, and are subject to a shipping surcharge which will display at checkout. Priority mail is available for an additional charge. We will ship to international destinations but you must contact us for an exact shipping surcharge prior to purchasing. We will need a complete address and the UPC # of the product you are interested in so we can provide accurate international shipping charges.
All TPMS orders are shipped via the USPS.
We ship internationally with the USPS.
We do not ship wheels or tires to PO Boxes.
Wheel and tire packages may be too heavy to ship together internationally. In cases where this happens, wheels and tires will be shipped separately.
We ship daily with UPS and the USPS.
All shipping rates within the continental United States are included, and no shippng costs will be added at checkout. For Alaska, Hawaii, Puerto Rico, APO/FPO and international shipments, a shipping surcharge will be applied at checkout, but we may assess an additional shipping surcharge prior to shipping once final weights and surcharges to these destinations are calculated.
Orders to unconfirmed addresses within the continental US will not be shipped. Due to the high dollar value of our products, we only ship to the confirmed and verified address which is associated with your credit card or Paypal account. This is usually the address where you receive your credit card bill. If this billing address is a PO Box you should list your actual address as a secondary shipping address with your credit card company and provide the customer service number for our confirmation. If you wish to ship to an address other than your billing address we will require a signed authorization and/or ID authentication by our customer service team.
You should inspect your order immediately upon receipt and BEFORE you proceed with installation, as sometimes an installer will damage a product during the installation process. If your order is not complete or there is any problem, contact us within 48 hours of receipt. If you are not satisfied for any reason, you may return a product within 14 days for a full refund, minus any shipping fees (you are responsible for return shipping) and a 15% restocking fee. Before any item is returned you must call to arrange your return with our customer service team. In addition, ALL OF THE FOLLOWING CONDITIONS MUST BE MET TO BE ELIGIBLE FOR A REFUND:
- Product must be returned in NEW RESALEABLE CONDITION, just as it was delivered. Products should be insured for full value through your chosen carrier to cover any damage sustained during return shipping. Products must be returned with all original packaging in place as well as with all accessories. CARDBOARD CANNOT DIRECTLY TOUCH THE FACE OF ANY WHEEL OR IT MAY CAUSE DAMAGE. You should take all necessary steps to insure that all items are properly secured and packaged to avoid damage during the return trip. Any accessories should be packaged and secured inside the return box (lug nuts, center caps, etc). We will not accept returns that have been used or improperly repackaged. If an item is returned damaged NO REFUND WILL BE ISSUED and you will be responsible for all shipping costs.
- Product has not had a tire mounted on it, has not been installed or used in any other way. IF AN ITEM HAS BEEN MOUNTED, IT IS NOT RETURNABLE. As noted on our boxes, you should have a certified installer TEST FIT one wheel on the front and rear of your vehicle, ROTATE 360 degrees, and check for proper clearances BEFORE mounting tires. Wheels are not returnable once a tire has been mounted.
- Exchanges are allowed within 30 days, but you are responsible for all applicable fees, including return shipping and insurance. NO REFUNDS, EXCHANGES OR CREDITS WILL BE ISSUED AFTER 30 DAYS.
Pricing errors may occasionally occur on our website. We reserve the right to refund your purchase and cancel any order that includes a pricing error, with no further obligation, even if you have received an order confirmation from us. If we discover a pricing error we may contact you to determine if you would like to complete the order at the corrected price, or send you an email notification that your order has been cancelled.
In common with other websites, log files are stored on the web server saving details such as a visitor's IP address, browser type, referring page and time of visit. A customer's address, phone, email and username will be stored on the server. Cookies (small digital signature files that are stored by your web browser) allow visitor and customer preferences to be recorded when visiting the site. This information is used to enhance a vistor's experience, provide personalized content, remember user preferences, track return visits and facilitate order tracking. You may be able to block cookies via your browser settings, but this will prevent you from using certain features of the website.
We may occasionally send email to inform you of news or offers from OE Wheels. E-mail addresses will NEVER be sold, rented, leased or provided to 3rd parties. If you have subscribed to one of our email lists, you may unsubscribe by following the instructions which are included. We value your privacy and the trust you place in us when you make a purchase or contact us.