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Frequently Asked Questions
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O. E. Wheel Distributors, LLC O.E. Wheel Distributors, LLC is a manufacturer, retailer and wholesaler of custom replica wheels and we are the exclusive distributors of the unique Morxchn Designs. Our main facility is 62,000 square feet, with an inventory of 8.7 million and growing. We believe in researching our products down to the smallest detail before manufacturing. This assures you, our customer, the latest design, the best quality product, and the best price possible in the market today. There are several claims by other sellers that they are number one. The truth is that we are the number one seller of wheels and wheel and tire packages, and our sales numbers are the verification. We are the leader and it is just that simple.
What is your Shipping Policy?
Do you ship internationally?
Yes
What is your Return Policy?
Items that have been mounted with tires (other than by O E Wheels) or on the vehicle can not be returned! Since items have been shipped, handled, transported, installed and driven on... there is no way to assure us that any problem was not incurred along the way. Therefore, inspect your complete order as soon as you receive it. Have the installer test fit one wheel both front and rear, BEFORE he dismounts and mounts all tires, and installs all wheels. We will not reimburse for any installation costs incurred under any circumstances. It is up to the customer to have fitment checked before full installation is done. Please note: The tire installer does not care about your wheels and will not take care in the handling of them. YOU MUST insure that the wheels will not be damaged as you are the one who is responsible for the return, undamaged. Cardboard can not be resting against the face of the wheel. All original protective coverings must be over the face of the wheel.
What Customer Service help do you offer?
EMAIL RESPONSES MAY BE DELAYED We strive to give the best possible customer service to everyone and we know that your questions are important to you, as well as to us. We make every attempt to answer your email questions, with the most thorough and accurate information, as soon as possible but, because of the nature of our product and the large amount of emails that we receive daily, our responses may be delayed. For immediate assistance, with payments or questions, feel free to call us toll free at 1.866.273.3651 Eastern Time, Monday - Friday, 8 a.m. - 7 p.m. Please have the Ebay Item Number available when you call and one of our technicians will be happy to answer all of your questions. Our email address is sales@oewheels.net |

