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Frequently Asked Questions

Who am I buying from?

O. E. Wheel Distributors, LLC
1916 72nd Dr. East
Sarasota, Fl. 34243

O.E. Wheel Distributors, LLC is a manufacturer, retailer and wholesaler of custom replica wheels and we are the exclusive distributors of the unique Morxchn Designs.

Our main facility is 62,000 square feet, with an inventory of 8.7 million and growing. We believe in researching our products down to the smallest detail before manufacturing. This assures you, our customer, the latest design, the best quality product, and the best price possible in the market today.

There are several claims by other sellers that they are number one. The truth is that we are the number one seller of wheels and wheel and tire packages, and our sales numbers are the verification.

We are the leader and it is just that simple.



What is your Shipping Policy?
  • All orders within the continental US will be shipped and received within 10 BUSINESS days from payment date, via UPS ground or USPS.

  • O. E. Wheel Distributors, LLC reserves the right to substitute any item with another product of equal or greater value in the event of an item being out of stock or unavailable.
  • All international orders, APO, FPO, AE, AK & HI, require additional shipping costs and time and are shipped via USPS parcel post or priority. Please call us if you have any questions on the shipping cost for any international order.
  • With all international, APO, FPO and AE orders, we will require adult signature for confirmation of delivery.
  • PICK-UPS: We are not a retail store. We have products located in all of our warehouses so anyone wishing to pick up an order MUST contact us BEFORE purchasing an item. Not all products are located at our main office location. DO NOT ASSUME THAT YOU CAN PICK UP ANY ORDER. You must contact us by phone to schedule a pickup date and time.


Do you ship internationally?
Yes

What is your Return Policy?
  • CUSTOMER IS RESPONSIBLE FOR ANY RETURN IN NEW RESALABLE CONDITION.
  • You must call for return authorization number(RA#) before sending any item back. Items returned to us without authorization will be refused.
  • Item must be returned with ALL original packaging protection intact and appropriately insured or item will be refused and returned and no refund will be done.
  • Buyer responsible for any cost associated with return shipping.
  • Shipping and handling is not refundable.
  • A minimum restocking fee of $35 will be charged.
  • All returns must be within 7 days of purchase date.
  • No refund after 30 days.
  • IF THERE IS A PROBLEM, DO NOT MOUNT THE WHEELS!

Items that have been mounted with tires (other than by O E Wheels) or on the vehicle can not be returned! Since items have been shipped, handled, transported, installed and driven on... there is no way to assure us that any problem was not incurred along the way. Therefore, inspect your complete order as soon as you receive it.

Have the installer test fit one wheel both front and rear, BEFORE he dismounts and mounts all tires, and installs all wheels.

We will not reimburse for any installation costs incurred under any circumstances. It is up to the customer to have fitment checked before full installation is done.

Please note: The tire installer does not care about your wheels and will not take care in the handling of them.

YOU MUST insure that the wheels will not be damaged as you are the one who is responsible for the return, undamaged.

Cardboard can not be resting against the face of the wheel. All original protective coverings must be over the face of the wheel.



What Customer Service help do you offer?

EMAIL RESPONSES MAY BE DELAYED

We strive to give the best possible customer service to everyone and we know that your questions are important to you, as well as to us. We make every attempt to answer your email questions, with the most thorough and accurate information, as soon as possible but, because of the nature of our product and the large amount of emails that we receive daily, our responses may be delayed.

For immediate assistance, with payments or questions, feel free to call us toll free at 1.866.273.3651 Eastern Time, Monday - Friday, 8 a.m. - 7 p.m.

Please have the Ebay Item Number available when you call and one of our technicians will be happy to answer all of your questions. Our email address is sales@oewheels.net