Register | Log In
OE Wheels phone 1-866-273-3651
email us
Live Chat Software
Home wheels tires TPMS wheel accessories clearance in the news shopping cart my account contact us about us
Tires > Policies > 
Wheels Sets Single Wheels TPMS Sensor Sets Single TPMS Sensors Tire Sets Single Tires Accessories Customer Showcase
4.84 Stars
4.84 Star Rating: Recommended
4.84 out of 5

based on 1346 user reviews.

OE WHEELS POLICIES

 

PAYMENT

We gladly accept Visa, MasterCard, American Express, Discover, Paypal or wire transfer. We do not accept payment via Western Union. If your order is shipped to a Florida address we must add 6.5% state sales tax. All credit card sales are conditional, subject to our credit card fraud verification system.

INTERNATIONAL ORDERS

We will ship to International destinations but you must contact us for exact shipping fees prior to purchasing.  We will need a complete address and the UPC # of the product you are interested in so we can provide accurate shipping charges.

WARRANTY

We guarantee all new rims against any manufacturer's defects for one full year. We also provide a lifetime structural warranty and a one year warranty on the finish, providing the wheel has been properly maintained. All of our wheels are TUV, JWL, VIA, SAE or DOT approved. All our rims are guaranteed to be straight and true.

SHIPPING

Our handling time is 1-3 business days, unless otherwise stated. We ship wheels and tires via UPS ground service within the continental United States, and Canada. Per our agreement with UPS, delivery times range from 3-10 business days depending upon your location within the continental United States. PLEASE NOTE: UPS does not deliver to PO boxes. International deliveries are subject to additional broker, border, customs and duty fees. Check with your country’s appropriate customs office for details regarding your specific order. Unforeseen delays are not factored into the estimated delivery time.

Wheels and tires to Alaska, Hawaii, U.S. Protectorates, and APO/FPO addresses are shipped via the USPS retail ground service. Priority mail is available for an additional charge.

All TPMS orders are shipped via the USPS.

We ship internationally with the USPS.

We do not ship wheels or tires to PO Box addresses.

Wheel and tire packages may be too heavy to ship together internationally. In cases where this happens, wheels and tires will be shipped separately.

We ship daily with UPS, and the USPS.

All shipping rates are predetermined and will be calculated based on your location. The total shipping cost will be available to you once your items are in the Amazon shopping cart. For orders overseas, additional shipping charges may apply.

Orders to unconfirmed addresses within the continental US will not be shipped. Due to the high dollar value of our products, we only ship to the confirmed and verified address which is associated with your credit card or Paypal account. This is usually the address where you receive your credit card bill. If this is a PO Box you should list your actual address as a secondary shipping address with your credit card company and provide the customer service number for our confirmation. If you wish to ship to an address other than your billing address we will require a signed authorization and/or ID authentication by our customer service team.

RETURN POLICY

You should inspect your order immediately upon receipt, and BEFORE you proceed with installation, as sometimes an installer will damage a product during the installation process. If your order is not complete or there is any problem, contact us within 48 hours of receipt. If you not satisfied for any reason, you may return a product within 7 days for a full refund, minus all shipping, handling, and restocking fees. Before any item is returned you must call to arrange your return with our customer service team. In addition, ALL OF THE FOLLOWING CONDITIONS MUST BE MET TO BE ELIGIBLE FOR A REFUND:

1. Product must be returned in NEW RESALEABLE CONDITION, just as it was delivered. Products should be insured for full value through your chosen carrier to cover any damage sustained during return shipping. Products must be returned with all original packaging in place as well as with all accessories. CARDBOARD CANNOT DIRECTLY TOUCH THE FACE OF ANY WHEEL OR IT MAY CAUSE DAMAGE. You should take all necessary steps to insure that all items are properly secured and packaged to avoid damage during the return trip. Any accessories should be packaged and secured inside the return box (lug nuts, center caps, etc). We will not accept returns that have been used, mounted on a vehicle, or improperly repackaged. If an item is returned damaged NO REFUND WILL BE ISSUED, and you will be responsible for all shipping costs.

2. The item has not had a tire mounted on it, has not been mounted onto a vehicle or used in any other way. IF AN ITEM HAS BEEN MOUNTED, IT IS NOT RETURNABLE. As noted on our boxes, you should have a certified installer TEST FIT one wheel on the front and rear of your vehicle, ROTATE 360 degrees, and check for proper clearances BEFORE mounting tires. Wheels are not returnable once a tire has been mounted.

3. Item must be returned to us within 7 days of delivery. Exchanges are allowed within 30 days, but you are responsible for all applicable fees, including shipping, insurance and restocking. No refunds or credits will be issued after 30 days.

 

PRIVACY POLICY
Information Gathered
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. A customer's address, phone, email and username will be stored on the server.

Information Usage
The information is used to enhance the vistor's experience when using the website to display personalized content in your shopping cart and to facilitate order tracking. We may occassionally send email to inform you of news or offers from OE Wheels. E-mail addresses will NEVER be sold, rented, leased or given to 3rd parties.

Visitor Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in the e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from using certain features of the website.

Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may be used to track your return visits to the website.